1. Parties
These terms govern the use of ReviewPulse (the "Service"), operated by SecureDen ("we") — SecureDen · Strada Muncii 8, 106100 Sinaia, Prahova, Romania. By creating an account or using the Service you accept these terms on your own behalf and on behalf of the business you represent.
2. The Service
ReviewPulse collects public reviews and, with your consent, reviews from connected accounts (e.g. Google Business Profile), analyses them, suggests replies, sends alerts and generates reports and competitor comparisons.
3. Your account
- Accounts are created by invitation; you are responsible for keeping your credentials confidential and for all activity in your account.
- You may only add businesses you own or are authorised to manage.
- You may only connect a third-party account (e.g. Google) if you are entitled to; you also agree to follow that platform's terms.
4. AI-generated content
Analyses, reply drafts and reports are generated automatically using artificial intelligence and may contain errors. You decide what gets published and are responsible for replies published on behalf of your business. We never publish anything without your action.
5. Acceptable use
You may not use the Service to create fake reviews or manipulate reviews, harass review authors, breach third-party platforms' terms, access data of businesses you do not manage, attempt to compromise the Service's security, or resell the Service without written consent.
6. Pricing and payment
Prices, billing period and payment terms are set out in the offer or contract agreed with you. The Service may include usage limits (e.g. a monthly cap on AI features and a maximum number of businesses per account).
7. Availability and third-party platforms
We use reasonable efforts to keep the Service available but do not guarantee uninterrupted operation. Review collection depends on third-party platforms (Google, TripAdvisor, etc.), which may change or restrict access at any time; we are not liable for such changes.
8. Personal data
Data processing is described in our Privacy Policy.
9. Intellectual property
The Service, software and design belong to SecureDen. Your business data and your replies remain yours; you grant us the right to process them solely to provide the Service.
10. Liability
To the extent permitted by law, SecureDen is not liable for indirect damages (lost profits, reputational loss, data loss on third-party platforms). SecureDen's total liability is limited to the amount you paid for the Service in the preceding 12 months.
11. Suspension and termination
You may close your account at any time. We may suspend or close an account that breaches these terms, with notice where possible. On termination, data is handled as described in the Privacy Policy.
12. Changes
We may change these terms; material changes are announced at least 15 days in advance, in the app or by email.
13. Governing law
These terms are governed by Romanian law. Disputes are settled amicably or, failing that, by the competent courts of Romania.
14. Contact
[email protected] · +40 723 133 084 · Strada Muncii 8, 106100 Sinaia, Prahova, Romania